# You went to withdraw cash from the ATM of Standard Chartered Bank. When you inserted your debit card, the money was not dispensed. However, your total balance was deducted. So, write a complaint letter to your bank for refund of the money.
Date : 31 April, 2017
Robert Willinson
Branch Manager
Pulchock Branch, Standard Chartered Bank
Pulchock, Kathmandu, Nepal
Sub : Amount debited by the bank but money was not dispensed
Dear Sir,
My debit card (number 001569765223 ) had been inserted into the ATM machine of your pulchock branch at 5.19 PM in normal manner. The withdrawal of rupees fifteen thousand was requested but the money was not dispensed by the machine. However, the amount was deducted from my account number 15223676900067. The transaction ID number is 0143. Can you credit my account by 15 May, 2017 ?
I told my problem to the on-duty security staff of the ATM along with my ATM slip. He suggested me to wait for at least 24 hours and even if the matter do not get resolved, then contact the branch manager for the inconvenience.
In early days, i had encountered similar problem but the matter was resolved within 24 hours. My tuition fee is due. So, please credit my account not latter than 15 May, 2017. Let me know, for any further details through mail or telephone. I look forward to hearing you soon.
Branch Manager
Pulchock Branch, Standard Chartered Bank
Pulchock, Kathmandu, Nepal
Sub : Amount debited by the bank but money was not dispensed
Dear Sir,
My debit card (number 001569765223 ) had been inserted into the ATM machine of your pulchock branch at 5.19 PM in normal manner. The withdrawal of rupees fifteen thousand was requested but the money was not dispensed by the machine. However, the amount was deducted from my account number 15223676900067. The transaction ID number is 0143. Can you credit my account by 15 May, 2017 ?
I told my problem to the on-duty security staff of the ATM along with my ATM slip. He suggested me to wait for at least 24 hours and even if the matter do not get resolved, then contact the branch manager for the inconvenience.
In early days, i had encountered similar problem but the matter was resolved within 24 hours. My tuition fee is due. So, please credit my account not latter than 15 May, 2017. Let me know, for any further details through mail or telephone. I look forward to hearing you soon.
Sincerely,
....................................
( Niraj Kumar Jha )
Rajbiraj-05, Saptari, Nepal
Account Number : XXXXXXXXXXXXXX
Contact Number : 00977-XXXXXXXXX
Email : nirajkumar.rajbiraj[@]gmail.com
Enclosure : ATM Slip
Note :
Letter Writing is an Art. It is developed through constant effort. The correspondence must be simple, precise, clear, to the point, free from ambiguity, formal, subject-focused, and positive.
The commonly accepted correspondence writing includes following three-steps-writing process (Plan - Write - Complete ).
Tips for writing the body of correspondence :
- In the first paragraph you must be clear of - what are you writing ? why are you writing it ? and draft the correspondence accordingly.
- In second paragraph - mention the reason for backup or justification of the first paragraph.
- Finally, in last paragraph - Maintain goodwill, Mention why date is important, emphasize the space and invite further communication.
Picture Credit : templatelab.com
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